Where Star Donor offers non-tangible irrevocable services we do not issue refunds once the order is accomplished.
As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide. THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
- non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us;
- download issues: it may happen that you are having problems while downloading the product or receiving a service;
- product or services not-as-described: a request based on this reason is satisfied on a case by case basis with Star Donor reserving full discretion to make the determination whether a refund is appropriate.
Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms of Service.